Our Ticket Based Response System
We would like to let you know that have shifted to a ticket based response system. Please note that when we reply, there are two emails sent, one which has the actual reply and one is the feedback notification email. Most of the people don’t see the response email but directly reply to the closure/feedback response email, which is wrong.
For e.g. when we send a response it lands into the email
thread on which you have sent us the email. Like this:
FEEDBACK NOTIFICATION
This notification email will change with time!
Every email that you send to us is called a ticket. It is assigned a number called the ticket number as is somewhat like #18567 or #17987 or any number after #. This ticket number is kept as a reference for us and you, so anyone can refer to the past conversations, reminders or promises easily and quote it to one another.
Noteworthy points:
1. Our Business Hours is 9 AM to 9 PM Mon-Fri. In this duration, you can expect a superfast response to your queries.
2. For the same issue, it is always better to reply in the same thread, as the person who is handling your current ticket, receives your reply for the same issue. If you mail in the other ticket, it will lead to generation of a new ticket and that might get to someone else, who doesn’t have information about your case.
A few recommendations:
1. Please make sure that you rate our resolutions provided to you because that helps us to track if you are receiving replies to emails that you send. Also, we’ll get to know if something is wrong. Also, you can only rate the resolution to the tickets only when they are closed.
2. If we have replied to your ticket and haven’t closed it, it will get auto closed in two days because of automation. If you’re okay with the resolution then there is no need to reply to it, but if your issue is not completely resolved, you can simply reply with your query to this automation email. It goes by the text, that we haven't received reply from your end, and the last reply is from our end.
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